FAQ

WHO ARE TORM ?

Read about what makes us tick here.
 

HOW DO I GET IN TOUCH WITH YOU GUYS ?

That's easy, just give Paul or Al a call on +441843 865769. We’re in the UK so we’re around between 9 and 5:30 GMT. Out of those hours send us an email at mail@torm.cc. Its just me and Al at the moment but we will make sure we get back to you.

We love proper letters that aren’t in brown envelopes so if you want to write us a letter the address is Torm 98-100 Albion Road, Broadstairs, Kent CT10 2UT UK

JERSEY SIZING

Our jerseys are designed to fit closely to maximise the benefits of SportWool. If you would like a super body fit for race days then order a size down, if you want a more relaxed fit so you can wear it in the office then order a size up.

How do your jersey sizes compare to other brands?

Theres a really nice sizing chart at the bottom of this page under CUSTOMER CARE. There is also a sizing chart tab for each jersey on the right hand side of each product page. If you’re still not sure then just send us an email at mail@torm.cc and we’ll talk you through it.

Are your jerseys just for men ?
No, the fit is sutiable for all riders, we have loads of ladies riding in Torm.

DESCRIPTIONS AND COLOURS

We have taken care to ensure that all descriptions and likenesses are accurate but monitor settings may may lead to slight colour discrepancies.

AVAILABILITY

Why is my jersey out of stock ?

It takes time to make a great jersey. You cant take shortcuts or you don't get a great jersey, you just get a jersey. The fabric has to be knitted to order then dyed, cut to size, and hand sewn by our experts, this takes time so sometimes we get low on stock.

Do you supply shops?

We do from time to time, but they have to be great independent bike shops that share our philosophy, but we always have stock at SP Cycles in Broadstairs in the UK.

Can I order even though you are out of stock?

Yes, you can. Just send me and Al an email and we'll allocate you a jersey from the next production run for you.

CHECKOUT

Who are Nochex?

Nochex are a safe and reliable online payment company for UK-based businesses, just like PayPal but smaller ! Nochex accept all major credit and debit cards; you do not need an existing Nochex account to use it.

What happens when I Checkout ?
When you checkout you will be asked to set up an Torm account so that we know where to send the items and how you would like to pay.

Nothing happens when I press the Checkout button?

If hit the checkout button but nothing happens it means you have items that are out of stock in the shopping cart. Items not in stock will be marked ‘***’ in the shopping cart. Remove the items that are out of stock and press the checkout button again.

DELIVERY

Where do you deliver?

Wherever you want, though postage rates will vary when outside of the UK mainland.

How will you ship my stuff?

Most goods are sent via Royal Mail Recorded Delivery so will require a signature on delivery. International deliveries are handled by local country national postal services.
 
How long will it take to get my stuff?

Orders are usually dispatched within 48 hours to arrive with UK customers within 5 working days.  You will be notified by email when your goods are dispatched.
 
Please allow up to 7 working days for shipments to non mainland UK, BFPO and Europe and 14 working days for deliveries to the rest of the world although packages can be delayed by Customs and Excise.
 
Where does my parcel go if I’m out when it’s delivered?

To your local Post Office depot.
 
Why do you charge shipping and packaging when its free with other companies?
 
We believe in fairness, we believe you should get what you pay for. We could just include the cost of shipping and packaging in the cost of our products like other companies do but we don't think its fair for small local orders to subsidise large worldwide orders....you get what you pay for.
 
How much will shipping cost ?

You will be advised of postage costs on checkout, its weight based, we think this is the fairest way. Items being sent abroad may also incur local import/customs taxes. If you don't like the P&P charges there is still time to withdraw the order before final checkout.
 
I'm off to the Alps this week and I need my stuff quickly!

Give me a call, I might be able to get it to you tomorrow.
 
WASHING

We want our garments to look great for a long time so here are some simple instructions to follow or to pass on to the Head of Laundry!

Always wash our garments in a machine with similar coloured previously washed clothing.

Always use a gentle wash cycle, preferably for Wool and do not load the machine heavily.

Always wash our garments inside out.

Never...ever use Biological Detergent or Fabric Softener, only use detergent suitable for wool.

Hand washing?
It's important that the garments aren’t hand washed, they need to be washed in a machine.

Dark with white trim ?
Wash as a dark garment i.e. in your normal darks or mix colours wash

White with dark trim ?
Wash with other mixed coloured garments, or as a white garment on it's own.

My machine doesn't have a 30oC cycle?
We have to be cautious with garment care labels but 40oC should be fine. Just wash the garment with your normal clothes but do not overload the machine.

Can I wash them with my new jeans ?
Never ever !

HOW DO I RETURN STUFF

What if I want to return something?

We know that from time to time you may want to return something so we want to make this as easy for you as we can. If you are not satisfied with one of our products at the time you receive it we're happy to take returns within 30 days of ordering as long as it's unworn, unmarked, unwashed and has all of its original packaging/tags.

I know it may not be what you want to do but be nice to it, fold it up neatly, replace the tags and put it back in its original packaging. Parcel it up, put the returns label from the paperwork on to the parcel and take it to your nearest Post Office.

If you have any questions just email me and Al at mail@torm.cc

Where do I send Returns/Exchanges?

TORM

98-100 Albion Road

Broadstairs

KENT

CT10 2UT

UK

What happens if my jersey fails?

We believe in quality, you should get what you pay for and nothing less. Our jerseys are designed to last if treated with care and we stand by our products.

We don't trust anyone else to test our stuff so Me and Al test them all ourselves, if we’re not happy then we change them.

If one of our products does not perform to your satisfaction, send us an email or give us a call so we can arrange for you to return it to us for repair, replacement or refund.

Damage due to wear and tear can be repaired at a reasonable charge.

WHERE IS BROADSTAIRS?

It's a great town on the coast of East Kent in the UK. Come down and see us, just head for Canterbury and turn left....if your feet get wet you've gone too far.

TEDIOUS BUT ESSENTIAL PRIVACY POLICY
 
This privacy policy sets out how Torm uses and protects any information that you give Torm when you use this website.

Torm are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Torm may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2014.

What we collect

We may collect the following information:

name

contact information including email address

demographic information such as postcode

other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to :

Torm
98-100 Albion Road
Broadstairs
Kent
CT10 2UT

or

Mail@torm.cc

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above addresses. We will promptly correct any information found to be incorrect.
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Contact us

Please contact TORM by emailing us at mail@torm.cc.

Our address is:

98-100 Albion Road
Broadstairs, Kent
CT10 2UT
United Kingdom


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