Customer Services
Returns, Exchanges, Order Status
+441843865769 /info@torm.cc
Torm Cycling
98-100 Albion Road
Broadstairs
Kent
CT10 2UT
UK
Our aim is to make you a great jersey and to give you a great service. If we do that, and we do that consistently, then this little company will continue to be here when you need us and we will get more people wearing great quality jerseys. That’s our goal.
We are deliberately small, but we care a lot.
If you need to get in touch you can phone our bike shop SP Cycles on +441843865769. Our phones are manned from 9.00am to 5pm. Monday to Sat, just ask to speak to Paul or Al about Torm. Me and Al answer emails as quickly as we can when we get back from cycling.
Press
For press enquiries, please email: info@torm.cc
Shipping. (UK)
All UK orders are sent out using Royal Mail and should arrive 1-3 working days after leaving us depending on the service that you have selected.
An email will be sent to you confirming dispatch.
Shipping (Export)
We ship all over the world. Our jerseys will be sent out via International Royal Mail . An email to tell you they have been shipped will be sent out as your order leaves us. Your products should arrive within 3-10 working days of leaving us depending on the service that you have selected. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country.
Returns
We are very proud of our jerseys however we will only be happy when you are happy. If for any reason you are not satisfied, you can return them for refund or exchange by attaching the printed returns label that arrived with your order to your package and pop in a note letting us know what you would like to happen (postage will not be refunded). Please be kind to the jersey and fold it up nicely.
Once the jersey arrives back with us you will be notified and your return will be processed. Refunds can take up to 30 days to reach your account.
Some small print: They need to be returned within 30 days, unworn and with all bags which is pretty standard stuff.
We recommend you ship the package with a carrier that can provide tracking and insurance as we are not liable to cover the cost of loss or damage to parcels returned to us.
Please return your jerseys to:
Torm Cycling
98-100 Albion Road
Broadstairs
Kent
CT10 2UT
UK
Please include the returns paperwork supplied with your jerseys describing what you are sending and why.
